ace665 Privacy Policy

ace665 ("we", "us", "our") operates the online casino and sports betting platform available at ace665.vip. As the data controller for all personal information collected through the Platform, we take our obligations to protect your privacy seriously. This Privacy Policy describes the categories of personal data we collect, the lawful bases on which we process it, how long we retain it, the third parties with whom we may share it, and the rights available to you under applicable data protection principles.

By registering an account on ace665 and using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register or continue using the Platform.

We may update this Privacy Policy from time to time. When material changes are made, we will notify registered players by email or via a prominent notice on the Platform. Continued use of ace665 following any such notification constitutes your acceptance of the revised policy.

1. Data Controller

ace665 is the data controller responsible for personal data collected through the ace665.vip platform. For all data protection enquiries, you may contact us at [email protected]. Please include "Data Privacy Request" in the subject line of any such communication to ensure prompt routing to our compliance team.

2. Personal Data We Collect

When you register, use, or interact with the ace665 platform, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, National ID Card number, passport number, or other government-issued identification details provided during account registration or KYC verification.
• Contact Data: Mobile phone number (used as your primary account identifier), and any email address provided voluntarily for correspondence or promotional communications.
• Financial Data: bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your account; Visa or Mastercard details used for transactions; deposit and withdrawal history in Bangladeshi Taka (৳).
• Technical Data: IP address, device type and model, operating system version, browser type, session duration, and pages visited within the Platform.
• Usage Data: Game history, bet amounts, wagering activity, bonus redemption records, and session logs.
• Communications Data: Records of messages sent to our customer support team, including live chat transcripts and email correspondence.
• Verification Data: Photographs or scans of identity documents and selfies submitted as part of KYC or enhanced due diligence processes.

We do not intentionally collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. If any such information is incidentally disclosed in correspondence with our support team, it will not be retained beyond the resolution of the relevant support case.

3. How We Collect Your Data

ace665 collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotional surveys.
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access the Platform.
• Third-party sources: Identity verification data returned by KYC service providers and fraud prevention partners where we have engaged them to verify information you have supplied.
• Payment processors: Transaction confirmation data returned by bKash, Nagad, Rocket, Upay, and card payment processors as part of deposit and withdrawal processing.

4. How We Use Your Personal Data

ace665 processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management — to create and maintain your player account, verify your identity, and provide access to the Platform's features. Lawful basis: contractual necessity.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records. Lawful basis: contractual necessity.
• KYC and fraud prevention — to verify that you meet our eligibility criteria (including the 21+ age requirement), detect and prevent fraudulent activity, money laundering, and multi-accounting. Lawful basis: legal obligation and legitimate interest.
• Responsible gaming — to monitor player activity for signs of problem gambling behaviour, enforce player-requested deposit limits, cooling-off periods, and self-exclusion orders. Lawful basis: legal obligation and legitimate interest.
• Customer support — to respond to enquiries, complaints, and technical support requests. Lawful basis: contractual necessity.
• Marketing and promotions — to send you information about bonuses, tournaments, and seasonal promotions where you have consented to receive such communications. Lawful basis: consent (withdrawable at any time).
• Platform improvement — to analyse usage patterns and technical performance data in order to improve the Platform's design, stability, and user experience. Lawful basis: legitimate interest.
• Legal and regulatory compliance — to comply with applicable laws and respond to requests from law enforcement or regulatory bodies where required. Lawful basis: legal obligation.

5. Cookies and Tracking Technologies

ace665 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow us to recognise your browser, maintain your session, and personalise your experience.

The categories of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These enable account login sessions, navigation between pages, and secure transaction processing. They cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to collect anonymised data about how players interact with the Platform, enabling us to identify and fix performance issues and improve content layout.
• Functional cookies: Remember your preferences such as language settings, default game views, and notification preferences.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. These track your interaction with promotional materials to help us present relevant offers.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. ace665 does not use cookies to track your activity on third-party websites outside the Platform.

6. Sharing Your Personal Data

ace665 does not sell your personal data to third parties under any circumstances. We may share your data with the following categories of recipients where necessary:

• Identity verification and KYC providers: Third-party services engaged to verify player identity documents and screen against sanctions lists.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their respective processing networks, for the purpose of executing deposits and withdrawals.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other studio partners who operate games within the Platform. These providers may receive anonymised session and bet data for technical and game integrity purposes.
• Fraud prevention and security services: Specialist providers who assist with detecting fraudulent accounts, unauthorised access attempts, and money laundering activity.
• Legal and regulatory authorities: Law enforcement agencies, courts, or regulatory bodies where we are required to disclose personal data by applicable law or valid legal process.
• Professional advisers: Legal counsel, auditors, and compliance consultants, who are bound by professional confidentiality obligations.

All third-party service providers with whom we share personal data are contractually required to maintain the confidentiality and security of that data and to process it only for the purposes specified in their agreement with ace665.

7. International Data Transfers

The ace665 Platform is operated primarily for players in Bangladesh. Where personal data is processed by third-party service providers located outside Bangladesh, ace665 takes steps to ensure that appropriate safeguards are in place to protect your data consistent with the principles described in this policy. These safeguards may include contractual data protection clauses with the relevant providers.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in connection with the services described above.

8. Data Retention

ace665 retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status.
• Post-closure account data: Following voluntary account closure, your data is retained for a minimum period required by applicable financial crime prevention obligations — typically five years from the date of account closure.
• Transaction records: Deposit, withdrawal, and bet history records are retained for at least five years to meet financial record-keeping obligations.
• KYC and identity documents: Retained for at least five years following the end of the customer relationship.
• Customer support communications: Retained for three years from the date of the last communication, unless they relate to an ongoing dispute or legal matter.
• Marketing consent records: Retained for three years from the date of last consent or until consent is withdrawn, whichever is earlier.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

9. Security Measures

ace665 implements technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, restricted internal access controls based on the principle of least privilege, regular security assessments of our Platform infrastructure, staff data protection training, and incident response procedures.

While we apply commercially reasonable security practices, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, we will notify affected players without undue delay as required by applicable data protection principles.

10. Children and Minors

The ace665 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we discover that an account has been registered by a person under 21, we will immediately suspend the account, freeze any associated balance, and securely delete the personal data collected from that individual. If you believe that a minor has registered on ace665, please contact us immediately at [email protected].

11. Exercising Your Rights

To exercise any of the data rights described in this policy — including access, rectification, erasure, restriction, portability, or objection — please send a written request to [email protected] with the subject line "Data Privacy Request". We will verify your identity before processing any request. We aim to respond to all verified requests within 30 days, though complex or voluminous requests may take up to 60 days with prior notice to you.

There is no charge for exercising your data rights in ordinary circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to process the request, and will explain our reasoning in writing.

12. Contact and Complaints

For any questions, concerns, or complaints relating to this Privacy Policy or our handling of your personal data, please contact our data protection team in writing at [email protected]. We take all privacy complaints seriously and will respond within 14 business days. If you are not satisfied with our response, you retain the right to escalate your complaint through any applicable legal channel available in your jurisdiction.