ace665 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ace665 ("ace665", "we", "us", "our"), governing your access to and use of the ace665 platform, including its website, mobile-optimised site, game catalogue, sportsbook, payment facilities, promotional programmes, and all related services (collectively, the "Platform").

By registering an account, accessing any game, placing any bet, making any deposit or withdrawal, or otherwise using any feature of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account.

2. Eligibility and Registration

To register and maintain an account on ace665, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age.
• You are registering as an individual in your own name and not on behalf of any third party.
• You have not previously been excluded from ace665 or any related platform operated by us.
• You are not accessing the Platform from a jurisdiction in which online gambling is prohibited.
• All registration information you provide is accurate, complete, and up to date.

ace665 reserves the right to request documentary evidence of eligibility at any time, including government-issued identification (National ID Card, passport, or driving licence) and proof of address. Failure to provide satisfactory documentation within the timeframe requested may result in temporary suspension or permanent closure of your account.

3. Account Opening and Verification

Registration on ace665 requires a valid Bangladeshi mobile number and a unique password. Upon submitting your registration, a one-time verification code will be sent to the mobile number provided. Entry of this code confirms your ownership of the number and activates your account.

ace665 operates a Know Your Customer ("KYC") programme consistent with responsible gaming and fraud prevention obligations. As part of KYC, we may request the following documents at any stage:

• A clear photograph of a government-issued photo ID (National ID Card, passport).
• Proof of your registered mobile number's ownership.
• Proof of payment method ownership (screenshot of bKash or Nagad account registered to the same mobile number).
• A selfie holding your ID document, if requested by our compliance team.

Accounts that fail KYC checks will have withdrawals suspended pending resolution. If verification cannot be completed satisfactorily, ace665 may close the account and return any verifiable real-money balance to the originating payment method after deducting any bonus-related adjustments.

4. Deposits, Withdrawals, and Payment Processing

All financial transactions on the Platform are processed in Bangladeshi Taka (BDT / ৳). ace665 does not charge players a transaction fee on standard deposits or withdrawals, though your payment provider may apply their own charges, for which ace665 accepts no liability.

Deposits: Minimum deposit is ৳100. Deposits via bKash, Nagad, Rocket, and Upay are credited within approximately 60 seconds of confirmed payment. Visa and Mastercard deposits may take 1–5 minutes to reflect. ace665 does not accept deposits from third-party accounts — the payment source must match the account holder's verified identity.

Withdrawals: Minimum withdrawal is ৳500. Withdrawal requests are reviewed by our finance team during operating hours (Bangladesh Standard Time, UTC+6). Standard processing time is within 15 minutes for verified accounts using mobile wallet methods. Bank transfer withdrawals may take 1–3 business days. ace665 reserves the right to perform additional verification checks before releasing any withdrawal in excess of ৳50,000.

ace665 is not a financial institution. Player balances held on the Platform are not interest-bearing and are not protected by any deposit guarantee scheme. Players are advised to withdraw winnings regularly rather than maintaining a large balance on the Platform.

5. Bonuses and Promotions

ace665 offers a range of bonuses and promotional programmes to eligible players, including but not limited to: welcome deposit match bonuses, free spin packages, weekly reload bonuses, cashback offers, and tournament prize pools. Each promotion is governed by its own specific terms, which will be communicated at the time the offer is presented.

The following general bonus rules apply unless a specific promotion states otherwise:

• Bonuses are available to players aged 21 and above who have completed account verification.
• A wagering requirement must be satisfied before bonus-derived winnings can be withdrawn. The specific multiplier applicable to each bonus is stated in the promotion's individual terms.
• Bonuses expire if wagering requirements are not met within the stated validity period. Expired bonus balances are forfeited without compensation.
• ace665 reserves the right to void any bonus and associated winnings if there is reasonable evidence of bonus abuse, including but not limited to: creating multiple accounts, using VPNs to access geo-restricted offers, or engaging in low-risk hedging strategies designed to clear wagering requirements without genuine play.
• ace665 may modify, suspend, or discontinue any bonus or promotional programme at any time without prior notice.

6. Game Rules and Fair Play

All casino games available on ace665 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Each game operates according to its own rules, which are accessible within the game interface. The outcome of all games is determined by certified Random Number Generator ("RNG") technology or, in the case of live dealer games, by real physical outcomes managed by professional dealers.

ace665 does not manipulate game outcomes. Return-to-Player ("RTP") percentages for each game are set and certified by the originating game studio. In the event of a technical failure that interrupts a game round, ace665 will use commercially reasonable efforts to restore the game to its pre-failure state. If restoration is not possible, the interrupted round will be voided and the wager returned to the player's balance.

Sports betting odds offered on ace665 are set by our trading team and are subject to change up to the moment a bet is confirmed. Once a bet is accepted and a confirmation reference number issued, the odds are fixed. Requests to void or amend accepted bets will not be entertained except in cases of obvious pricing errors, which ace665 reserves the right to correct.

7. Prohibited Activities

The following activities are strictly prohibited on the ace665 Platform and constitute a material breach of these Terms:

• Registering more than one account, whether in your own name or using different identity details.
• Providing false, incomplete, or misleading registration or verification information.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the Platform, including the game lobby, sportsbook, or payment system.
• Exploiting bugs, errors, or miscalculations in any game or betting market. Any winnings resulting from such exploitation are void.
• Colluding with other players in any game, particularly poker or live table games.
• Any attempt to launder money or conduct financial fraud through the Platform.
• Accessing the Platform using a VPN, proxy, or anonymisation service for the purpose of circumventing any restriction or geo-block imposed by ace665.
• Threatening, harassing, or abusing our customer support staff or other players.

ace665 reserves the right to immediately suspend any account reasonably suspected of engaging in prohibited activities, pending investigation. Confirmed breaches will result in permanent account closure, forfeiture of all balances, and reporting to relevant authorities where legally required.

8. Responsible Gaming Obligations

ace665 is committed to promoting responsible gambling across its player base in Bangladesh. We provide the following responsible gaming tools, all accessible from your account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in ৳ to control your spend.
• Session Time Limits: Receive notifications after a set duration of continuous play.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request permanent exclusion from the Platform. Self-exclusion requests are irreversible for the stated duration and are processed within 24 hours of written request to [email protected].

For detailed guidance on responsible gaming resources available in Bangladesh, please visit our Responsible Gaming page. ace665 strongly encourages any player who believes their gambling may be causing harm to themselves or others to use these tools immediately and seek independent support.

9. Intellectual Property

All content on the ace665 Platform — including but not limited to the ace665 brand name, logo, website design, text, graphics, game interfaces, and software — is the intellectual property of ace665 or its licensors and is protected by applicable copyright and trademark law. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

Reproducing, distributing, modifying, reverse-engineering, publicly displaying, or creating derivative works from any Platform content without our prior written permission is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ace665 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption, even if ace665 has been advised of the possibility of such damages.

ace665's total aggregate liability to any player in connection with any single event or series of related events shall not exceed the amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

ace665 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. We maintain commercially reasonable technical safeguards but cannot guarantee continuous, uninterrupted access at all times.

11. Privacy and Data Protection

ace665 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. We implement SSL encryption and appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

12. Changes to These Terms

ace665 reserves the right to amend these Terms at any time. Material changes will be notified to players via email or a prominent notice on the Platform at least 7 days before taking effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure.

13. Governing Law and Disputes

These Terms are governed by applicable law. In the event of a dispute arising from your use of the Platform, we encourage you to contact our support team at [email protected] in the first instance, as most disputes can be resolved promptly through our internal complaints procedure. ace665 aims to acknowledge all formal complaints within 48 hours and to resolve them within 14 business days.

14. Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy published on the Platform, constitute the entire agreement between you and ace665 with respect to your use of the Platform and supersede all prior agreements, representations, and understandings, whether oral or written. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.